Frequently asked questions.
Everything about Betriebli and its products – answered briefly and honestly.
General
Do I have to use all four products?
No. Each product works on its own. You can start with one, for example Bookalina, and add the others later. Connecting them takes one click.
What kind of businesses is Betriebli made for?
For businesses that work with people: hair salons, beauty, physio and massage, driving schools, rentals, taxis, restaurants and shops. Anywhere appointments, phone, customers and checkout come together.
How do the products work together?
Talkalina books directly in Bookalina by phone, Bookalina passes contacts with consent and appointments to Sendalina, and online payments run through Cassalina. You connect them in Bookalina under “Integrations” with one click.
Which languages is Betriebli available in?
The booking widget, the emails to your customers and the interfaces of Bookalina, Sendalina and Cassalina are available in German, French, Italian and English. Talkalina also understands Swiss German.
Can I connect Betriebli with other software?
Yes. Bookalina has a Zapier app and a public API, so you can connect bookings, customers and blockers with thousands of other apps.
Getting started & pricing
How long does setup take?
Your business is usually ready to go within a few days. We handle the setup and show you and your team everything in person.
How much does Betriebli cost?
That depends on which products you need and how big your team is. In an introductory call we look at it together and make you a clear offer.
Can I try Betriebli first?
Yes. You can view our demo businesses Kamm & Kante and Glut & Gabel live at any time and make test bookings. For your own business we’re happy to set up a test account.
Can I keep my existing website?
Of course. You embed the Bookalina booking widget in any website with two lines of code, whether Wix, WordPress or custom-built. Alternatively there’s a dedicated booking page with its own link.
Will you take over my existing data?
We’ll help you. We set up services, team and opening hours for you, and contact lists can be imported into Sendalina as a CSV file, for example.
Bookalina
How does Bookalina prevent double bookings?
Every appointment is checked per person, room and piece of equipment – even if two people book at the same time. In the calendar you can overbook on purpose, but only after confirming.
Can my customers choose the person?
You decide: customers choose a person or “anyone”, the system assigns automatically, or appointments land in the “Unassigned” column and you distribute them yourself.
How do courses and waiting lists work?
You set places, sign-up deadline and waiting list per course, also as a series with several dates. When a place frees up, the next person moves up automatically.
Do my customers get reminders?
Yes. After booking there’s a confirmation with a calendar file, a reminder the day before and a note on every change – always in the language of the booking.
Can customers manage their own appointments?
Yes. Via the link in the confirmation or in the customer portal they see their appointments, cancel and send you messages. They sign in with a code by email, no password needed.
Can I rent out rooms or equipment too?
Yes. With rentals you offer packages with duration and price, for bikes, rooms or equipment, for example – with a handover by someone from your team if you like.
Bookalina Gastro
Is Bookalina available for restaurants?
Yes. With Bookalina Gastro your guests reserve tables online or by phone. You plan areas, tables and service times yourself, and with Cassalina you take payment at the table or the counter.
How do I handle large groups?
Above a group size you set, guests can only send a request online. You see it in the list and confirm or decline with one click.
Can I offer two sittings per evening?
Yes. You set service times per weekday, for example two sittings on Friday and Saturday. Special days and holidays get their own entries.
Can my team see guests’ allergies?
Yes. Guests enter allergies and notes when booking, or you add them in the guest records. They appear in the day list and on the floor plan.
Talkalina
Does Talkalina really understand Swiss German?
Yes. Talkalina understands Swiss German and replies in Standard German, French, Italian or English – depending on how the caller speaks.
How does Talkalina know what to say?
From your website, your documents such as price lists and your offering in Bookalina. She knows about changes in Bookalina immediately. You test everything in the editor before it goes live.
What happens if Talkalina can’t answer a question?
She says so honestly and takes a callback request. You’ll find it in your list with number and request.
Can I test Talkalina before she goes live?
Yes. In the editor you call or chat with your reception right in the browser – with the same voice and knowledge as on real calls.
Sendalina
Where do the contacts in Sendalina come from?
From Bookalina: anyone who ticks “Receive newsletter” when booking lands in Sendalina automatically. Add sign-ups via your website form, and import existing lists as a CSV file.
Is Sendalina privacy-compliant?
Yes. Every consent is stored with time and source, unsubscribes take effect immediately and are reported back to Bookalina. The data is stored in Switzerland.
What is the “After the appointment” automation?
An email sent automatically after an appointment in Bookalina – a thank-you, a request for a review or an invitation to the next appointment, for example.
How many emails can I send?
More than enough for typical SME newsletters. To keep deliverability and your sender reputation healthy, there are daily limits per account, which we adjust if needed.
Cassalina
What hardware do I need for Cassalina?
A tablet or computer with a browser and, for card payments on site, a SumUp terminal. You pair the POS once with a code; after that everyone signs in with their PIN.
What happens if the internet goes down?
You keep taking cash. Sales are stored on the device and sent with the final receipt number as soon as the connection is back.
How do deposits against no-shows work?
For each service you decide whether online payment is required, optional or off. The slot is held for 15 minutes and confirmed once paid. Cancel in time and the refund is automatic.
Does Cassalina work for restaurants and shops?
Yes. Cassalina has its own interface for hospitality with floor plan, orders and kitchen tickets, and one for retail with items, stock and discounts.
Do I need Cassalina for online payments in Bookalina?
Yes. Bookalina handles online payments through Cassalina. You connect the payment provider – SumUp or Stripe – once in Cassalina.
Privacy & security
Where is my data stored?
Bookalina, Sendalina and Talkalina data is stored in data centres in Zurich, Cassalina’s POS data in Frankfurt. Access is separated by business, and logins can be protected with two-factor authentication.
Who in my team sees what?
Owners see everything, staff only the calendar and customers. Anyone who leaves the team is locked out immediately.
How do you protect me from fake bookings?
With invisible protection against bots, limits per device and address, and a warning when there are suspiciously many bookings. You can block individual people in the customer records.
We couldn’t find an answer to that. Write to us – we’re happy to help.
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